Multiple WD Passport simultaneously
#1
I don't know how many people have multiple copies of the same make of external storage to have this problem. I have 2 WD 2TB Passports, and my computer can't recognize both of them at the same time, which is a problem when I want to back up data on Passport 1 to Passport 2. Here's the solution I used, found online somewhere, in quote:

"Hi

Windows uses a unique identifier called a disk signature to tell one drive from another.

If both drives are the same make, size and type, chances are they will have the same disk signature.

I was unable to connect two My Book Essential drives to my PC at the same time for this reason.

How to Fix the Disk Signature Collision Problem in Windows 7 Windows 7 comes with a command line utility called diskpart that can let you view and change the disk signature.
Open a command prompt as administrator. To do this in Windows 7, click the Windows start menu (the round Windows icon on the left bottom corner), type "cmd" (without the quotes), right click the "cmd.exe" item that appears at the top of your menu, and click the line "Run as administrator". Do this even if you are already logged in as administrator, since on Windows 7, administrators run with reduced rights by default.

A black command prompt window will open. In Windows 7, the title bar of the window will tell you that you are running it as Administrator. If it does not, it means you did not do what I just said above. Return and follow the first step, or you will not be able to successfully carry out the rest of this tutorial.

Type "diskpart" (without the quotes) into the window. (Note: for this and the other commands described here, you'll have to hit the ENTER key after you finish typing your commands for them to take effect.)

Microsoft DiskPart will start. When it is ready, it will issue a "DISKPART>" prompt, allowing you to enter your commands.

Type "list disk" (without the quotes). This will list all the disks that are currently mounted (connected to the system). The disk will not have the usual names and labels that you're accustomed to from the Windows Explorer interface, so you will have to recognize them by their sizes.

Note that "list disk" actually lists the physical disks, and not the partitions that you may have assigned drive letters. This means that if you have 2 physical disks, with 3 partitions on each, so that you have drives C:, D:, E:, F:, G: and H:, "list disk" will only show "Disk 0" and "Disk 1".
To view the signature of a disk, you must first select it. To select a disk, type "select disk x" (without the quotes) where x is the number of the disk from your "list disk" display. When you type (say) "select disk 1", DiskPart will respond by telling you "Disk 1 is now the selected disk".
Now type "uniqueid disk" (again, without the quotes). DiskPart will respond with the disk's signature, a series of hexadecimal digits (or at least I think it's hexadecimal).

To change the signature to some other number, type "uniqueid disk ID=[NEW SIGNATURE]" (without the quotes) where "[NEW SIGNATURE]" stands for the new identifier you want for the disk (without the square brackets and without the quotes). However, before you do that, you may want to type "help uniqueid disk", which will give you more information on how the command works. You may also want to find out the disk signatures of your other disks on your system before you modify your current one so that you don't cause a new signature collision in trying to solve your current problem. In addition, if you're really not sure how many digits you should give your disk, perhaps try changing only one digit of the current signature (eg, increasing or decreasing it by 1). Remember my disclaimer above: I really don't know what I'm talking about here: do it at your own risk.

To quit DiskPart, type "exit". Incidentally, in case you get lost while running DiskPart, when you are at the "DISKPART>" prompt, you can type "help" to get a list of commands. Typing "help" followed by the command typically gives you more info about that command.
Once you've quit DiskPart, type "exit" again to quit the Administrator Command Prompt.

Hope this helps.

Ayhan"


Focus.
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#2
Hello,

In any cases the drives come from the factory with the similar disk signature. This is normally a 32-bit random ID number that has been created when drive format. What I recommend is to plug in one My Passport, make sure there's no data on it, and then format your My Passport. That will give it a new disk signature and after that you shouldn't have any problem using both drives at once.
The other thing you can try is, when both drives are connected at the same time, to go to Disk Management and see if one of the disks appears as to be offline in there. What you need to do is a right click on the drive that is offline and make it to become online and both of them will be recognized at the same time. A way to access Disk Management is:
1. Click on the Start Menu
2. Right-click on Computer or My Computer
3. Click on Manage in the popup menu.
4. When the Computer Management console comes up, click on Disk Management near the bottom of the left column.
Different option you could use is by clicking on the Start menu, open ''RUN'' utility and type "diskmgmt.msc" and you'll be there.
More info you can find here: http://wdc.custhelp.com/app/answers/detail/a_id/6571

Hope that I helped.

KY_WD
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#3
That sure sounds a lot simpler than the method I found! I format my backup Passport each time I want to back up the active Passport, so maybe that's also why it's been mostly working since. Although my laptop still gets stuck reading both if I plug them both in right after each other.


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#4
Hi again Meat,
The other things I'm thinking of are the BIOS and/or driver updates. Have you recently updated your system?
Perhaps the clue is hidden over there. :)
Good luck.

KY_WD
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#5
(08-21-2014, 11:02 PM)KY_WD Wrote: Hi again Meat,
The other things I'm thinking of are the BIOS and/or driver updates. Have you recently updated your system?
Perhaps the clue is hidden over there. :)
Good luck.

KY_WD

I've not updated my system BIOS since this is a new laptop (half a year old). Things seem to work fine if I give the laptop a few seconds to read between plugging in each Passport :)


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#6
Good to know, thanks! :)
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